Returns & Warranties

 

Returns Policy:

Kindly note that if there are any damaged/missing items in your order, it must be reported within 7 days upon receiving your parcel. We will not be held liable for missing items after 7 days. Please check your parcel upon arrival to ensure everything is in order.

As per the consumer protection act, unwanted items may be returned within 7 days of purchase, only if the product and its package and package content are complete and in a resalable condition. Unwanted and incorrectly ordered items will be returned to our premises or our suppliers’ premises at your expense. You will receive a credit/refund for the items once we receive them and are satisfied, they are in good order. A 10 percent handling fee will be charged on unwanted returns.

Should you wish we can have the package collected from you with our courier service and the cost will be deducted from your credit/refund. You will not be credited/refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.

After 7 days items can only be returned for warranty related issues.

 

Warranties:

All our products are subject to the warranty provided by the South African distributors of the products. In the case that there is not a distributor then the warranty will be serviced by the manufacturer.

Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer or its official distributors for assessment. The manufacturer or official distributor of the product will determine if the product will be repaired or replaced under the terms & conditions of the warranty.

The decision they make is final and no correspondence will be entered into.

Before returning any products, you must first contact us so that we may give you instructions on how to return the product. If the product you ordered is found to be faulty within 7 days of receiving your order, we will cover the cost of both the return and re-delivery of the product.

If the manufacturer or official distributor of the product determines that the fault is not covered under the terms & conditions of the warranty, then the cost of return and delivery will be transferred to you.

If the product you ordered is found to be or becomes faulty after 7 days of receiving your order and it falls within the warranty period you will bear the cost of returning the product to and from us.

 

Problems After Delivery:

Please contact us as soon as possible or within 7 days of receiving your order if there are any problems or issues with your items.
By emailing us at: [email protected]
Or calling us at: 0218513284

We advise opening your package as soon as your delivery is received to check that your order is satisfactory, so that we can help within 7 days of purchase. If there is any pre-existing damage to your items (incurred before the package was delivered), please capture images of the damage on delivery and send them through to us as soon as possible.

The sooner you contact us the sooner we can help.

After 7 days of purchase Futurama cannot be held responsible for any failure to report; missing, damaged or unsatisfactory goods.