Delivery & Returns




Delivery Cost

R69 courier delivery to any street address in South Africa
Some items include free delivery. This will be shown during the checkout process
We reserve the right to requote on deliveries if the items orders are coming from multiple suppliers, the items are large or need to be be delivered to areas not serviced by courier companies



Delivery Time

1-2 Working days delivery for orders under 2 kg to Main Centres*
2-4 Working days on all other orders.
Outlying areas make take longer to deliver.
If you require faster delivery please contact us for a quote

Orders will be dispatched once funds reflect in our account
Please note that couriers do not deliver on Weekends and Public Holidays. Special arrangements can be made.

* Main centres: Johannesburg, Cape Town, Durban, Pretoria, Polokwane, Nelspruit, Kimberley, George, Pietermaritzburg, Port Elizabeth, Bloemfontein, East London



Stock Availability

Due to the variety of products that we sell we do not keep stock of all items on our premises and sometimes send products directly from our suppliers.
Please confirm product availability before placing your order.
Futurama reserves the right to cancel any order in the event that the product ordered is not in stock by us or our the suppliers.
If you have already paid and the product is out of stock we will give you a full refund or a store credit.



Order Tracking

Once your order has been shipped we will send you a tracking number and the contact details of the courier company that will be delivering your package, this will allow you to track your package on the courier company's website.
If you have not received a tracking number after a day or two please contact us.



Returns Policy

As per the consumer protection act unwanted items may be returned within 7 days of purchase, only if the product and its package and package content are complete and in resalable condition. Unwanted and incorrectly ordered items will be returned to our premises or our suppliers premises at your expense. You will receive a credit / refund for the items once we receive them and are satisfied they are in good order. A re-stocking fee of 10% will be charged and deducted from your credit / refund. Should you wish we can have the package collected from you with our courier service and the cost will be deducted from your credit / refund. You will not be credited / refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.
After 7 days items can only be returned for warranty related issues.



Warranties

All our products are subject to the warranty provided by the South African distributors of the products. In the case that there isn't a distributor then the warranty will be serviced by the manufacturer.
Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer or its official distributors for assessment.
The manufacturer or official distributor of the product will determine if the product will be repaired or replaced under the terms & conditions of the warranty.
The decision they make is final and no correspondence will be entered into.
Before returning any products you must first contact us so that we may give you instructions on how to return the product.
If the product you ordered is found to be faulty within 7 days of receiving your order we will cover the cost of both the return and re-delivery of the product.
If the manufacturer or official distributor of the product determines that the fault is not covered under the terms & conditions of the warranty then the cost of return and delivery will be transferred to you.
If the product you ordered is found to be or becomes faulty after 7 days of receiving your order and it falls within the warranty period you will bear the cost of returning the product to and from us.